Trust & Safety
Building a safer way to hire, work, and earn in Sri Lanka!
Trust is one of the most important parts of Tuskers.lk. Whether you are posting a task or offering your services, we want you to feel confidence using the platform.
Tuskers is designed to make the process of hiring and earning more organised, transparent, and secure.
To support this, we review and verify service providers' accounts, service providers' portfolios, service providers' offers and customer task postings before they are shown or accepted on the platform.
Our goal is to create a safer online space where customers can find reliable help and service providers can earn with confidence.
How We Verify
Reviewed & Verified Before Going Live
Before freelancers and businesses can fully use the platform, their accounts will be reviewed and verified by the Tuskers admin team.
This helps us reduce fake accounts, improve platform quality, and make sure customers are viewing genuine profiles.
Freelancer & Business Portfolio Verification
Freelancers and businesses are able to upload portfolios, previous work, images, project descriptions, or service catalogues to show customers what they can do.
Before this content becomes visible, the Tuskers admin team reviews and verifies it to make sure it follows platform rules.
Freelancer & Business Offer Verification
When freelancers and businesses send offers for customer tasks, the Tuskers.lk admin team reviews and verifies those offers before they are shown to customers.
This process helps customers receive better-quality offers and helps maintain trust across the platform.
Customer Task Posting Verification
The Tuskers.lk admin team also reviews customer task postings before they are publicly displayed on the platform.
By verifying job postings, Tuskers helps protect freelancers and businesses from unclear, fake, inappropriate, or unsafe tasks.
Informed Hiring
Safer Profiles And Better Decisions
On Tuskers, customers can view useful information about the freelancer or business before choosing who to hire.
This may include:
- 1Freelancer or business profile bio
- 2Skills and service categories
- 3Experience
- 4Qualifications
- 5Portfolio or previous work
- 6Service catalogue
- 7Ratings and reviews, once available
- 8Verification status, where applicable
This gives customers more information than traditional word-of-mouth hiring and helps them choose the right freelancer or business with more confidence.
Payments
Payment Security
Tuskers aims to make payments clearer, safer, and more reliable for both customers and service providers.
To support this, Tuskers works closely with trusted banking partners and uses a reliable payment gateway to process online payments securely.
The payment details, service fees, deposits, and any applicable charges will be shown clearly before the customer confirms the task.
This helps:
- 1
Confirm the customer's commitment before the freelancer or business begins work
- 2
Give freelancers and businesses more confidence that payment has been properly arranged
- 3
Reduce payment misunderstandings between customers and service providers
- 4
Keep a clearer record of task-related payments
- 5
Support dispute handling if an issue arises
- 6
Provide a safer and more organised payment process through trusted financial systems
Protecting User Privacy
Tuskers understands that privacy is important.
Certain personal details will not be shown publicly, especially before a task offer is accepted. This helps protect both customers and service providers from unwanted contact, spam, or misuse of information.
Before an offer is accepted, users may only see limited profile details.
More task-related information may become available after the customer and service provider are properly connected through the platform.
Dispute Handling
Sometimes, a task may not go as planned. There may be disagreements about the work, payment, timing, quality, communication, or task completion.
Tuskers aims to provide a clear dispute handling process where users can report an issue and provide relevant information.
Users can report issues to Tuskers if they experience suspicious activity, inappropriate behaviour, payment problems, fake information, harassment, poor conduct, or other concerns.
The Tuskers team can then review the matter and help guide the next steps based on platform rules and available evidence.
Our Commitment
Tuskers.lk is committed to creating a trusted online space where people find reliable help, and also people earn with confidence.
Our goal is simple: to help people work together in a safer, smarter, and more trusted environment.
