Terms and Conditions

2. Acceptance of these Terms

By visiting, registering for, accessing or using Tuskers, posting a task, submitting an offer, accepting an offer, making or receiving a payment, or otherwise using a Tuskers service, the user confirms that the user:

• has read and understood these Terms;
• agrees to be legally bound by these Terms and the policies incorporated into them;
• has legal capacity and authority to enter this agreement personally or for the business represented; and
• will comply with applicable law and all rules shown in the relevant Tuskers feature.

If a person does not agree, that person must not create an account or use Tuskers. A person accepting these Terms for a company or another organisation confirms that the person has authority to bind that organisation. In that situation, "user" includes both the organisation and its authorised representative where the context permits.

Tuskers may record electronic acceptance, including the version accepted, date, time, account, IP address, device information and related transaction records. An electronic action such as selecting an acceptance box, creating an account, accepting an offer or completing payment may evidence agreement and intention to be bound.

Before a binding electronic step, users must review the information displayed and correct any available error. If a user makes a genuine input error through an automated process that did not provide a reasonable correction opportunity, the user must notify Tuskers as soon as possible and must not use or retain a benefit obtained from the error. Tuskers will assess correction, cancellation or withdrawal in accordance with the Electronic Transactions Act, No. 19 of 2006, as amended, and other applicable law.

3. Services and documents covered

These Terms apply to:

• the Tuskers.lk website;
• Tuskers subdomains and web-based account areas;
• future Tuskers mobile applications;
• task posting, offer, account, verification, payment, payout, support and complaint features;
• related services operated by Tuskers Digital Services (Private) Limited; and
• communications with Tuskers by telephone, email, SMS, WhatsApp, live chat or another approved channel.

The following documents form part of the agreement where they apply:

• the Privacy Policy;
• the Refund Policy;
• the Cookie Policy;
• any fee or commission schedule shown before an offer is submitted or accepted;
• any category-specific rule, prohibited-task rule or safety requirement; and
• transaction-specific information shown at task posting, offer acceptance or checkout.

If documents conflict, transaction-specific terms expressly shown and accepted for the relevant task take priority for that transaction, followed by the Refund Policy for cancellation and refund matters, these Terms, and then general guidance. The Privacy Policy governs personal-data handling and does not reduce any payment or performance obligation under these Terms.

4. Key definitions

5. Eligibility, location and minors

6. Account roles and permitted accounts

Tuskers may provide customer-only, personal-provider and business-provider Accounts.

• A customer-only Account may post Tasks, receive and accept Offers, make payments and use other customer features. It cannot submit Offers or perform Tasks unless Tuskers separately verifies and approves it as a Provider Account.
• A verified Provider Account includes customer functions. A Provider may post Tasks that it needs another Provider to perform, while also submitting Offers and performing Tasks for others.
• An individual may hold only one verified personal Account unless Tuskers expressly approves otherwise.
• An individual may separately create or operate an Account for a legally registered business when properly authorised. Tuskers may require the personal and business Accounts to remain clearly separated.
• A user must not create duplicate, false, borrowed or replacement Accounts to avoid verification, suspension, debt, complaints, limits or enforcement.

Account functionality may vary by role, verification status, category, location, device or stage of launch. Tuskers may add, remove or change features without guaranteeing that every feature will always remain available.

7. Registration, verification and account security

Users must provide accurate, current and complete information and promptly update it when it changes. A user must not impersonate another person, misrepresent a business, use a name or document without authority, or submit false or altered information.

Tuskers may verify information before or after approval, request updated evidence, contact an issuing body or public register where lawful, and conduct manual reviews. Tuskers may approve, condition, reject, restrict or withdraw a verification or category approval at its reasonable discretion.

A verification, badge, document review or account approval means only that Tuskers completed the checks it chose to perform at that time. It is not a guarantee of identity, honesty, qualifications, licensing, solvency, insurance, work quality, safety, availability or suitability. Customers must make their own selection and risk assessment.

The Account holder is responsible for:

• keeping the password, OTP and recovery methods confidential;
• limiting Account access to authorised people;
• all activity carried out through the Account, except to the extent caused by Tuskers' own breach or unlawful conduct;
• checking notices and transaction information before acting; and
• notifying support@tuskers.lk promptly of suspected unauthorised access, loss of a device, compromised credentials or incorrect Account activity.

Users must not sell, transfer, rent, lend or share an Account with an unauthorised person. Tuskers may require a password reset, identity re-verification or other security step at any time.

8. Tuskers' role as a marketplace

Tuskers provides the Platform and related administrative services. Unless Tuskers expressly states otherwise for a specific service, Tuskers:

• does not perform the Task;
• does not employ the Provider or the Provider's personnel;
• is not the customer's contractor, agent, partner, joint venturer or insurer;
• is not a party to the Service Contract between the customer and Provider;
• does not control the Provider's day-to-day method of work;
• does not guarantee that a Task will receive Offers or that a Provider will receive work or income;
• does not guarantee the truth, quality, legality, safety or completeness of a Task, Offer, profile or User Content; and
• does not guarantee the outcome of a Task or a dispute.

The customer directly selects and hires the Provider. The customer and Provider are responsible for agreeing and performing the Service Contract, including scope, quality, timing, access, materials, price, safety, permits, taxes, warranties and remedies.

Tuskers may provide records, transaction information and relevant Account details where lawful and reasonably necessary to help the parties address an issue or pursue a matter independently. Providing records or facilitating communication does not make Tuskers responsible for the Task or the conduct of either party.

9. Posting a Task

A customer posting a Task must:

• describe the required work honestly, clearly and with enough detail for a Provider to assess it;
• select an appropriate category and location;
• provide a genuine budget, requested timing and relevant conditions;
• disclose known hazards, access restrictions, permits, site rules, unusual materials, pets, vulnerable people or other information reasonably relevant to safety and performance;
• have authority to request the work and to grant access to the location, property, systems, content or materials involved;
• avoid posting unnecessary personal or confidential information publicly; and
• ensure that the Task and requested result are lawful.

The customer is responsible for photographs, documents, plans, instructions and other content included in the Task. The customer must have the necessary rights and permissions to submit them.

Tuskers may review, edit for formatting, reclassify, pause, reject or remove a Task that is incomplete, misleading, duplicated, unsafe, unlawful, inappropriate, outside Platform scope or inconsistent with these Terms. Tuskers is not required to pre-screen every Task.

Posting a Task does not oblige a customer to accept an Offer unless the customer has already taken an action that the Platform clearly identifies as binding.

10. Offers and formation of the Service Contract

A Provider must review the Task information and ask genuine Task-related questions before submitting an Offer where clarification is needed. An Offer must be accurate and must clearly state, where relevant:

• the proposed fixed, hourly, daily or other permitted price basis;
• what is included and excluded;
• assumptions, dependencies and customer-supplied items;
• timing, duration and availability;
• materials, travel or third-party costs;
• milestones or deliverables; and
• any lawful condition that materially affects performance.

A Provider must not submit an artificial, misleading or token Offer to obtain contact details and later replace it with a materially different private price. A Provider may withdraw an unaccepted Offer unless the Platform states that it has become irrevocable. An Offer ends when it is withdrawn, rejected, expires, the Task is cancelled or another Offer is accepted.

The customer is responsible for comparing Offers and choosing a Provider. Tuskers does not select the Provider for the customer and does not guarantee that the lowest price, highest experience or any particular profile is suitable.

The Service Contract becomes confirmed between the customer and Provider when:

• the customer accepts the Offer through Tuskers; and
• the required Advance Payment is successfully authorised and confirmed.

If the Advance Payment fails, is reversed before confirmation or is not completed within the time allowed, Tuskers may treat the acceptance as incomplete and the Task as unconfirmed.

The Service Contract consists of the Task description, accepted Offer, properly recorded changes, and mandatory provisions of these Terms that apply between the parties. Tuskers has a separate contract with each user for use of the Platform.

11. Questions, contact details and communication rules

Before an Offer is accepted and the Advance Payment is completed, the Task question-and-reply feature may be used only for genuine questions needed to understand the Task. Users must not use it to share or request:

• telephone numbers or email addresses;
• home or precise work addresses;
• social-media profiles or external messaging usernames;
• bank details, external payment instructions or QR codes;
• links or coded information intended to bypass Tuskers; or
• unrelated personal, promotional or abusive content.

Tuskers may monitor, moderate, hide, block or remove questions and replies and may restrict Accounts that attempt to bypass the required process. Before acceptance and Advance Payment, customers may see approved public Provider information such as first name, city, profile photograph, biography, skills, qualifications, availability, service areas and approved portfolio. A Provider's full name, company name where applicable, exact address, telephone number and email are not displayed at that stage. Providers see the Task city rather than the precise Task address.

After acceptance and successful Advance Payment, Tuskers may disclose the customer's and accepted Provider's telephone numbers, email addresses and relevant addresses. The precise Task address is disclosed only to the accepted Provider and authorised people who need it for Platform operation, support, payment, safety or legal purposes.

Users must use exchanged contact information only for the accepted Task, related payment, safety, support or legal purposes. They must not publish it, sell it, use it for unrelated marketing, harass the other user or disclose it unnecessarily.

12. Customer responsibilities

The customer is responsible for:

• selecting the Provider and conducting any additional checks appropriate to the Task;
• confirming scope, price, timing, access, deliverables and materials before work begins;
• ensuring the worksite and customer-provided equipment are reasonably safe and lawful;
• obtaining property-owner, landlord, employer, building-management or other permissions required from the customer side;
• giving accurate instructions and timely access, decisions, approvals and customer-supplied items;
• protecting valuables, data, credentials, pets and vulnerable people where appropriate;
• supervising any interaction involving a minor where the adult Account holder arranged the service;
• paying the Advance Payment and Final Payment when due;
• checking work at handover where reasonably possible; and
• reporting safety concerns, non-completion, suspected fraud or material problems promptly.

The customer must not require a Provider to perform work outside the agreed scope without agreeing a lawful change. The customer must not discriminate unlawfully, threaten, harass, exploit or pressure a Provider to perform illegal or unsafe work.

13. Provider responsibilities

The Provider is an independent service provider and is solely responsible for the services offered and performed. The Provider must:

• perform the Task personally or through properly authorised personnel, as agreed;
• use reasonable care, skill, diligence and professional standards appropriate to the Task;
• comply with the accepted scope, price basis, timing and lawful customer instructions;
• communicate delays, risks, changes and inability to perform without undue delay;
• protect the customer's property, information, systems and confidential material;
• use safe and suitable tools, equipment, materials and working methods;
• avoid causing unnecessary damage, disruption or nuisance;
• leave the worksite in the condition required by the Service Contract;
• provide receipts, records, warranties or invoices where agreed or legally required;
• mark the Task complete in accordance with section 21; and
• cooperate reasonably with a complaint, refund, chargeback, safety or fraud review.

The Provider must not misrepresent experience, portfolio work, licences, availability, personnel, materials or likely results. The Provider remains responsible for rework, defects, delay, injury, loss or damage for which the Provider is legally responsible under the Service Contract or applicable law.

14. Business Providers, employees and subcontractors

A Business Provider must appoint an authorised adult representative and keep that person's authority and contact information current. The Business Provider is responsible for all activity conducted through its Account and for the quality, legality, safety and performance of work delivered under its name.

The representative accepting these Terms confirms authority to act for the business and is responsible for the representative's own Account conduct, statements, documents and compliance. Nothing in these Terms changes liability that applicable law places on the company, representative, employee, worker or another person. A Provider using employees, assistants or subcontractors must:

• have legal authority to engage them;
• ensure they are appropriately skilled, supervised, verified and legally permitted to do the work;
• obtain the customer's consent where the identity of the worker or use of a subcontractor is material to the agreement;
• comply with employment, immigration, tax, insurance, safety and other legal duties; and
• remain fully responsible to the customer and Tuskers for their acts and omissions.

No employee, assistant or subcontractor under 18 may perform a Task through Tuskers.

15. Licences, permits, insurance, taxes and equipment

Each Provider is solely responsible for determining and maintaining all requirements applicable to the Provider's services, including:

• professional qualifications, registrations, approvals, licences and permits;
• legally required insurance and any additional insurance reasonably appropriate to the work;
• tools, equipment, protective gear, transport and suitable materials;
• workplace, public-liability, employee and subcontractor obligations;
• taxes, levies, business registrations, accounts and invoices; and
• industry, building, health, environmental, safety and professional rules.

Tuskers may request evidence of a requirement but is not obliged to identify every requirement or continuously monitor compliance. A document review or category approval does not guarantee that the Provider remains qualified, insured, legally authorised or suitable for a particular Task. Customers are responsible for confirming any licence, insurance or specialist requirement important to them before work begins.

16. Prohibited Tasks and conduct

Users must not use Tuskers to request, offer, arrange, promote or carry out activity involving:

• any criminal, fraudulent or otherwise unlawful act;
• weapons, explosives, unlawful dangerous items or instructions intended to harm people or property;
• illegal drugs, controlled substances or unlawful pharmaceutical activity;
• sexual services, escort services, sexual exploitation or explicit sexual content;
• gambling or betting services prohibited by law;
• money laundering, stolen funds, false payments, chargeback abuse or financial deception;
• hacking, malware, credential theft, unauthorised access, surveillance or interference with systems or accounts;
• identity theft, fake documents, impersonation, scams or deceptive reviews and endorsements;
• academic cheating, including completing assessed work, examinations, dissertations or assignments for submission as another person's own work;
• harassment, stalking, threats, violence, hate, unlawful discrimination or invasion of privacy;
• exploitation, trafficking, forced labour or child labour;
• dangerous, regulated or specialist work without legally required competence, permits, supervision or safeguards;
• counterfeit, stolen or infringing goods or content;
• unauthorised legal, medical, financial, engineering or other regulated professional activity;
• instructions intended to evade tax, regulation, court orders, sanctions or lawful authority; or
• any content or conduct Tuskers reasonably considers likely to create serious safety, legal, reputational or fraud risk.

Legitimate tutoring, teaching, proofreading and academic or research guidance are permitted. A Provider may explain concepts, coach a user, review the user's own work or provide lawful research assistance, but must not impersonate a student or create assessed work for dishonest submission.

Users must not scrape the Platform, introduce malicious code, overload or disrupt systems, reverse engineer protected components, automate access without permission, manipulate rankings or Offers, collect user data without authority, or use Tuskers intellectual property in a misleading manner.

Tuskers may remove content, block a Task, cancel a transaction, preserve evidence, notify an affected person or authority, or restrict an Account where it reasonably suspects prohibited activity.

17. Prices, rates and Sri Lankan rupees

All prices, budgets, Offers, fees, payments, refunds, credits and payouts displayed or processed by Tuskers are shown and processed in Sri Lankan rupees (LKR), unless Tuskers expressly states otherwise. An overseas customer may be charged a conversion rate, international transaction fee, card fee or other amount by the customer's bank, card issuer or payment network. Tuskers does not control those external charges and is not responsible for the exchange rate applied.

For fixed-price work, the accepted price covers the agreed scope. For hourly or daily work, the parties must agree the applicable rate and number or method of calculating hours or days. The customer is responsible for checking the estimated total before acceptance, and the Provider must keep reasonable records where time affects the Final Payment.

Unless clearly stated otherwise, a Provider's Offer should include costs the Provider is responsible for. Any travel, materials, third-party purchases, taxes or other additional amount must be disclosed before acceptance or agreed as a later scope change.

18. Advance Payment, Tuskers' Commission and held amount

After accepting an Offer, the customer must complete the Advance Payment shown by Tuskers. Contact details may remain restricted and work should not begin until Tuskers confirms payment. The Advance Payment may include:

• Tuskers' Commission or platform fee calculated for the relevant category or subcategory; and
• a disclosed amount attributable to the Provider that Tuskers holds pending completion, cancellation, refund or dispute handling.

The applicable Commission rate, Advance Payment, Provider hold and remaining Final Payment may vary by service category, subcategory, price basis or promotion. Tuskers will display the applicable transaction information through the Platform before the relevant binding step. Users are responsible for reviewing it.

The customer authorises Tuskers and its payment providers to process the Advance Payment and keep the transaction records required to administer the Task. The Provider authorises Tuskers to deduct its Commission and the other permitted deductions described in these Terms.

Tuskers' Commission is earned for providing the Platform, introducing the parties, enabling acceptance, administering payment and making contact exchange possible. It is non-refundable except where required by law or expressly approved by Tuskers under the Refund Policy.

19. Payment processing and gateway fees

Online card payments are processed through HNB/CyberSource or another payment provider Tuskers identifies. Full card numbers and CVVs are provided directly to the gateway and are not received or stored by Tuskers.

Payment authorisation does not guarantee final settlement. A payment may be declined, delayed, reversed, investigated or charged back by a bank, payment network or gateway. Tuskers may wait for confirmation before treating a Task or payout as funded.

The payment-gateway fee attributable to processing money for a Provider is borne by the Provider and may be deducted before payout. For example, if LKR 1,000 would otherwise be payable to the Provider before the gateway charge and the charge is LKR 30, the Provider receives LKR 970 before any other applicable deduction.

Under the current model, that Provider gateway fee is not added to the customer's Task payment. If Tuskers introduces a separate fee payable by a customer, it will be clearly disclosed before the customer confirms payment.

The Provider also authorises Tuskers to deduct disclosed bank charges, payout charges, refunds, reversals, chargebacks, amounts previously overpaid, debts owed to Tuskers and other amounts permitted by these Terms or law.

20. Final Payment and permitted direct payment

The customer must pay the Final Payment when due under the accepted Offer, completion flow or properly agreed milestone. Depending on the option available for the Task, the Final Payment may be:

• processed through the Tuskers gateway; or
• paid directly by the customer to the Provider after the accepted Task has completed the required Tuskers acceptance and Advance Payment process.

Where a direct Final Payment is permitted, the customer and Provider are solely responsible for agreeing the payment method, checking payment details, keeping evidence, issuing or obtaining a receipt, and addressing non-payment, counterfeit money, mistaken transfer or other direct-payment problems.

Tuskers does not receive, control, hold or guarantee a Final Payment made directly to a Provider. Tuskers cannot reverse or refund money it never received. If an issue arises, Tuskers may provide available records and relevant details but is not responsible for collecting the debt or compensating either party.

Users must not use a permitted direct Final Payment to conceal the original Task price, avoid the Advance Payment, evade Tuskers' Commission or misrepresent completion. The original Task remains subject to these Terms even where its permitted Final Payment is made directly.

21. Completion, customer confirmation and release

The Provider should mark the Task complete at the time of handover and, where practical, do so with the customer present. In all cases, the Provider must mark it complete no later than 48 hours after finishing the agreed work, unless Tuskers approves a different status because of a technical problem or genuine dispute. Once the Provider marks the Task complete, the customer has 48 hours to:

• confirm that the Task is complete; or
• report through the available channel that the Task is incomplete or that an immediate completion issue exists.

If the customer does nothing within that 48-hour period, Tuskers may automatically treat the Task as complete and release money held for the Provider, making it eligible for the applicable payout cycle. "Release" does not necessarily mean the Provider's bank receives the money immediately.

A customer may still submit a complaint within the seven-day period described in section 25. However, if the complaint is made after funds have been released or paid, Tuskers may no longer control those funds. The existence of a seven-day complaint window does not guarantee a refund, reverse an automatic completion or require Tuskers to recover a direct payment.

The customer should not confirm completion before checking the work where a reasonable inspection is possible. A Provider must not pressure, threaten or mislead a customer into confirming completion.

22. Provider payouts

Amounts due to Providers are processed in fortnightly payout batches. There is no minimum payout threshold, but an amount must be eligible, cleared and supported by accurate payout details. Before payout, Tuskers may deduct:

• the payment-gateway fee borne by the Provider;
• Tuskers' Commission where not already settled;
• refunds or customer credits attributable to the Provider;
• chargebacks, reversals and related gateway or bank charges;
• disclosed payout or bank charges;
• overpayments and other amounts the Provider owes Tuskers; and
• tax or other deductions required by law.

Tuskers may delay, withhold, offset or cancel a payout while investigating a complaint, dispute, fraud concern, safety issue, payment reversal, chargeback, false information, Account restriction or legal requirement. Tuskers may require evidence or updated bank and identity information before paying.

The Provider must submit a bank account the Provider is legally authorised to use and must keep the details correct. Tuskers is not responsible for delay or loss caused by incorrect information supplied by the Provider, bank processing times, bank closure, external system failure or a lawful hold, except to the extent caused by Tuskers' own breach of law or these Terms.

23. Cancellations and refunds

Cancellations and refunds are governed by the Refund Policy, the Task stage, payment status, work performed, evidence available and applicable law. These Terms provide only a summary. The following principles apply unless the Refund Policy or law requires otherwise:

• a cancellation before an Offer is accepted and funded is generally simpler than a cancellation after the Provider has committed time, travel, materials or work;
• a party wishing to cancel must notify the other party and Tuskers promptly and must not falsely mark the Task complete;
• Tuskers may consider work completed, non-recoverable costs, Provider fault, customer fault, safety, communication records and funds still held;
• Tuskers' Commission is non-refundable except where required by law or expressly approved by Tuskers;
• a refund, where applicable, may be limited to the amount attributable to the Provider that remains held by Tuskers;
• gateway, bank, foreign-exchange and other third-party charges may be non-refundable where Tuskers does not recover them; and
• Tuskers cannot refund a direct payment it did not receive.

Reporting a problem does not automatically entitle a user to a full or partial refund. Tuskers may ask for photographs, video, documents, receipts, communications, attendance information, expert evidence or another reasonable form of proof.

If Tuskers issues a refund before a related card payment is finally settled, the user remains responsible if the original payment is later reversed or the refund results in a duplicate recovery.

24. Chargebacks, reversals and money owed

A customer must not initiate a dishonest, duplicate or improper chargeback or payment reversal for a valid payment. Before filing a chargeback, the customer should contact payments@tuskers.lk and provide a reasonable opportunity for the issue to be reviewed, unless urgent action is reasonably necessary to protect the customer's legal rights.

If a payment is reversed, charged back, recalled, dishonoured or found to be unauthorised, Tuskers may:

• suspend or restrict the responsible Account;
• pause the Task, refund or payout;
• recover the reversed amount, chargeback fee, gateway charge, bank charge and reasonable related loss from the responsible user;
• set off the amount against present or future payouts, refunds or credits;
• require an alternative valid payment; and
• provide relevant records to the payment provider, bank, authority or affected party.

A Provider is responsible for chargebacks and refunds attributable to the Provider's non-performance, misrepresentation, unlawful conduct or breach. A customer is responsible for chargebacks caused by the customer's unauthorised payment method, false claim, duplicate recovery or breach.

25. Complaints and Task disputes

A user should submit a complaint to complaints@tuskers.lk without undue delay and normally within seven days of the Task's completion, cancellation or the date the issue was reasonably first discovered. The complaint should identify the Task, explain the issue, state the requested outcome and include available evidence.

The seven-day period is the normal deadline for Tuskers' internal Task and held-funds process. It does not shorten a statutory complaint period or remove a non-excludable right the user may have before the Consumer Affairs Authority, another regulator, a bank or a court.

The complaining party must preserve relevant evidence and cooperate honestly. Tuskers may give the other party an opportunity to respond, ask questions, request further records, pause a payout, restrict an Account or set a reasonable response deadline.

Tuskers may facilitate communication and may decide how money still held by Tuskers is allocated under these Terms and the Refund Policy. Depending on the evidence and funds available, Tuskers may release money to the Provider, refund an eligible amount to the customer, divide held money, maintain a temporary hold or take another reasonable administrative action.

Tuskers' administrative decision:

• concerns only Platform status, Accounts and money within Tuskers' control;
• does not determine criminal responsibility, professional negligence, property ownership, personal injury, wider damages or the full legal liability of either party;
• does not make Tuskers the Provider, employer, judge, arbitrator or insurer;
• does not guarantee that either party will be satisfied or fully compensated; and
• does not prevent a party from pursuing rights independently through a competent authority or court.

If the parties pursue the matter independently, Tuskers may provide records and relevant details where lawful and reasonably required. Tuskers is not responsible for representing a party, paying legal costs, enforcing a private settlement or recovering money paid directly.

Tuskers may decline or close a complaint that is abusive, fraudulent, materially incomplete, outside its control, submitted after unreasonable delay, already resolved, or more appropriately handled by a bank, insurer, regulator, police, professional body or court.

26. The original Task and later private work

Users introduced through a Task must complete that original Task through the required Tuskers process. They must not avoid Offer acceptance, the Advance Payment, Tuskers' Commission, completion records or other mandatory steps by moving the same Task outside the Platform, disguising part of its price, creating a false cancellation or arranging an undisclosed substitute transaction.

After the original Task, users may arrange genuinely new and separate future work privately. There is no requirement that all later work between the same parties be posted through Tuskers.

Any later private work that is not posted, accepted and paid through the required Tuskers process is outside the Platform. For that private work:

• Tuskers is not a party and receives no Commission;
• Tuskers does not provide payment holding, refund assessment, payout administration or dispute handling;
• Tuskers does not verify the new scope, price, timing or participants;
• Tuskers is not responsible for non-payment, quality, damage, injury or any other issue; and
• the parties must keep their own agreement and records and pursue any issue directly.

Tuskers may investigate whether purported future work is actually part of an original Task arranged to evade fees. Relevant factors may include timing, scope, communications, price splitting, cancellation behaviour and whether the work was already contemplated before or during the original Task.

27. Changes to scope and additional work

The customer and Provider must agree any material change to scope, price, rate, timing, materials, worker, location or deliverable before the changed work is performed. They should record the change in the Platform where functionality permits or otherwise keep clear written evidence.

Additional work that is necessary to complete the original requested result, or that was discussed before the original Task was completed, may remain part of that Task and may not be used to evade Tuskers' required fees or records. A truly separate later project may be treated as future private work under section 26.

Tuskers is not responsible for an undocumented change. If a dispute arises, Tuskers may rely on the original Task, accepted Offer, Platform records and credible written evidence.

28. Ownership of completed work

Unless the accepted Offer clearly and lawfully states otherwise, and subject to full payment:

• the customer owns intellectual-property rights in deliverables specially created by the Provider solely for that customer as part of the Task, to the extent those rights can legally be transferred;
• ownership transfers only after the customer has paid the full agreed price and any properly agreed additional amount;
• the Provider retains ownership of pre-existing tools, methods, know-how, templates, libraries, code, designs, processes and materials used to create the deliverable;
• the Provider grants the customer a perpetual, worldwide, non-exclusive, royalty-free licence to use those retained materials only to the extent reasonably necessary to use, maintain and enjoy the paid deliverable; and
• third-party materials, open-source software, stock content and separately licensed items remain subject to their own licence terms.

The Provider must identify material third-party or restricted components before delivery and must not include content that the Provider has no right to use. The Provider must deliver files, credentials, source material or other items expressly included in the accepted Offer after full payment.

These ownership rules do not transfer ownership of a customer's pre-existing property or content to the Provider. They also do not affect ownership of physical goods except as agreed in the Service Contract or required by law.

The Provider must not publish, sell, display in a portfolio or otherwise use confidential customer work without the customer's permission. A customer may separately permit public portfolio use in writing.

29. User Content and licence to Tuskers

The user retains ownership of User Content the user lawfully owns. By submitting User Content, the user gives Tuskers a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, adapt for technical display, transmit, moderate and make it available as reasonably necessary to operate, secure, support and improve the Platform, administer transactions, enforce these Terms and comply with law.

For content deliberately designated for public display, including approved profile photographs, biographies, service descriptions, business descriptions and portfolio material, the licence also permits Tuskers to display and promote that public content through Tuskers websites, applications, social-media channels, advertising and promotional material. Tuskers will not use private Task descriptions, precise addresses, restricted documents or private dispute evidence for general marketing without appropriate permission.

The user confirms that:

• the User Content is accurate where it states facts;
• the user owns it or has all necessary permissions;
• its submission and use under these Terms do not violate confidentiality, privacy, intellectual-property, publicity or other rights;
• it is not illegal, malicious, misleading or prohibited; and
• the user has obtained consent from identifiable clients, employees, models, photographers or other people where required.

Tuskers may remove, restrict, preserve or disclose User Content where reasonably necessary to enforce these Terms, protect users, investigate a matter or comply with law. Removing content from active display does not require immediate deletion from backups, transaction records, evidence files or legally required archives. Ideas, suggestions and feedback voluntarily provided about Tuskers may be used by Tuskers without payment or obligation, provided Tuskers handles any associated personal data under the Privacy Policy.

30. Tuskers intellectual property

Tuskers and its licensors own the Platform, software, design, databases, branding, text, graphics, workflow, documentation and other Tuskers material, except User Content and third-party material identified as such. Subject to these Terms, Tuskers gives the user a limited, revocable, non-exclusive, non-transferable right to access and use the Platform for lawful personal or internal business purposes. This right does not permit the user to:

• copy, sell, licence, distribute or commercially exploit the Platform;
• use the Tuskers name, logo, mascot, design or domain in a misleading way;
• create an unauthorised competing database or directory from Platform data;
• scrape, crawl, harvest or systematically extract content or personal data;
• reverse engineer, decompile or bypass a technical protection except where law expressly permits it; or
• remove ownership, trademark, copyright or security notices.

No right is granted except the limited right expressly stated in these Terms.

31. Confidentiality and personal information received from another user

Users may receive non-public information about another party, including contact details, addresses, plans, business information, credentials, photographs, system information or documents. The receiving user must:

• use it only for the accepted Task and related payment, support, safety or legal purpose;
• limit access to people who genuinely need it and are bound to protect it;
• use reasonable security;
• not publish, sell or exploit it;
• return, delete or securely retain it as required by the Service Contract and law; and
• promptly report suspected misuse or unauthorised disclosure.

Users must not request a password, OTP, CVV or full card number through a Task question or ordinary communication. A Provider needing access to a customer system must use the least privileged, safest method reasonably available and must not retain access after the Task requires it.

Tuskers handles personal data under the Privacy Policy. Each user may separately become responsible under applicable privacy or confidentiality law for information received and used outside Tuskers.

32. Electronic notices and communications

Users agree that Tuskers may provide agreements, receipts, notices, policy updates, payment information and other communications electronically through the Platform, email, SMS, WhatsApp or another contact method supplied by the user, subject to applicable law and the Privacy Policy.

Operational messages may include OTPs, security alerts, Task updates, Offer notices, completion prompts, payment and payout notices, complaint messages and policy notices. These messages are necessary to operate an Account or transaction and may continue while the relevant Account or Task remains active.

Promotional messages are handled under the Privacy Policy and applicable marketing preferences. Opting out of promotions does not stop necessary operational communications.

A notice is treated as received when made available in the Account, sent to the user's current electronic address or otherwise delivered in a manner permitted by law, unless reliable evidence shows it was not delivered. Users must keep contact details current and check spam or blocked-message settings.

33. Third-party services and links

Tuskers may rely on or link to third-party services, including payment gateways, banks, maps, hosting, analytics, communications, CAPTCHA, social sign-in and support tools. Those services may have their own terms and privacy practices.

Tuskers does not control a third party and is not responsible for its independent acts, content, availability, security, exchange rates, fees, decisions or terms, except to the extent applicable law makes Tuskers responsible. A link or integration does not mean Tuskers guarantees or endorses the third party.

Users must comply with any lawful third-party term presented for the service they choose to use.

34. Platform availability and changes

Tuskers may maintain, update, test, suspend, withdraw or change any Platform feature, category, eligibility rule, payment method, fee, interface or service. Where a change affects an existing confirmed Task, Tuskers will seek to apply the version and transaction information in force at acceptance unless a change is required by law, safety, fraud prevention or a third-party provider.

Tuskers does not guarantee uninterrupted, secure or error-free access. Access may be affected by maintenance, internet failure, hosting problems, cyberattack, power failure, bank or gateway outage, device incompatibility, government action or events outside reasonable control.

Users should keep their own copies of important Task descriptions, Offers, receipts, deliverables and communications. Tuskers is not a permanent storage or backup service.

35. Suspension, restriction and termination

Tuskers may warn, limit features, remove content, require verification, pause a Task, freeze held funds, delay a payout, suspend or close an Account where reasonably necessary to:

• investigate fraud, chargebacks, payment reversal or security risk;
• address illegal, unsafe, abusive or prohibited conduct;
• respond to false documents, impersonation or material misrepresentation;
• protect a user, Tuskers, a third party or the public;
• enforce these Terms, including the rule against bypassing the original Task process;
• comply with a court, regulator, bank, payment provider or lawful authority;
• address serious or repeated complaints, poor conduct or non-performance; or
• protect Platform integrity or reputation from material risk.

Tuskers may act immediately and without advance notice where delay could create safety, fraud, legal, payment or security risk. Where appropriate and lawful, Tuskers may explain the reason and permit the user to provide information or request review through complaints@tuskers.lk.

A user may stop using Tuskers and request Account closure. Closure does not cancel an accepted Task, erase payment obligations, prevent a refund or chargeback review, or remove records Tuskers may lawfully retain. A user must complete outstanding obligations and pay amounts owed.

On termination, the right to use the Platform ends. Provisions that by nature should continue will survive, including payment, debt, intellectual property, confidentiality, evidence, dispute, indemnity, liability and governing-law provisions.

36. Disclaimers

To the maximum extent permitted by law, the Platform is provided on an "as available" basis. Tuskers does not promise that:

• any Task will be posted, accepted, started or completed;
• any user is who they claim to be beyond the checks Tuskers actually performed;
• a Provider is suitable, available, solvent, licensed or insured for a particular Task;
• an Offer, profile, portfolio, Task description or other User Content is accurate or complete;
• work will meet a user's expectations or be free from delay, defect, damage or disagreement;
• the Platform will always be available, secure, compatible or error-free; or
• a complaint, refund, chargeback or legal process will produce a particular result.

Tuskers may publish guidance, safety information, templates, categories or estimates. This is general information and is not legal, tax, financial, medical, engineering, building or other professional advice. Users must obtain their own advice where appropriate.

Nothing in these Terms excludes a warranty, guarantee, condition, remedy or liability that applicable law does not permit the parties to exclude.

37. Limitation of Tuskers' liability

The customer directly hires the Provider, and the Provider directly undertakes the Task. To the maximum extent permitted by law, Tuskers is not liable for:

• the quality, legality, safety, timing, non-performance or outcome of a Task;
• any act, omission, statement, negligence, misconduct or crime of a customer, Provider, worker, subcontractor or other user;
• injury, death, illness, property damage, data loss, business interruption or other loss arising from the Service Contract or an offline interaction between users, except to the extent directly caused by Tuskers' own liability that cannot lawfully be excluded;
• failure to obtain a licence, permit, insurance, consent, tax registration or professional approval;
• money paid directly to a Provider or any later private work;
• inaccurate User Content or a user's unauthorised disclosure of information;
• loss caused by a bank, payment provider, internet service, map, device or other third party outside Tuskers' reasonable control; or
• indirect, incidental, special, exemplary or consequential loss, or loss of profit, revenue, opportunity, goodwill or anticipated savings, where exclusion is permitted by law.

Where Tuskers is legally liable in connection with a Task, Tuskers' total aggregate liability is limited, to the maximum extent permitted by law, to the total Tuskers Commission or platform fees actually retained by Tuskers for the Task or Tasks giving rise to the claim.

The exclusions and cap do not apply to liability that cannot legally be excluded or restricted. This includes any liability for death or personal injury caused by Tuskers' negligence where the law prohibits exclusion, fraud or fraudulent misrepresentation by Tuskers, and any other responsibility that mandatory law requires Tuskers to bear.

A user must take reasonable steps to prevent and reduce loss and must notify Tuskers promptly where Tuskers may be able to limit further harm.

38. User responsibility and indemnity

To the maximum extent permitted by law, a user agrees to compensate Tuskers, its officers and personnel for reasonable losses, liabilities, claims, penalties, chargebacks, damages and external costs arising from:

• the user's breach of these Terms or applicable law;
• a Task requested or performed by the user;
• injury, damage, non-payment, tax, employment or professional liability for which the user is responsible;
• false, unlawful or infringing User Content;
• misuse of another person's Account, data, confidential information or intellectual property;
• the user's employee, assistant or subcontractor; or
• a dishonest chargeback, payment reversal or attempt to bypass the original Tuskers Task process.

This responsibility applies only to the extent the loss was caused by the user or a person for whom the user is legally responsible. It does not require the user to compensate Tuskers for loss caused by Tuskers' own fraud, unlawful conduct or responsibility that cannot be excluded by law.

Tuskers will give reasonable notice of a third-party claim where practical and may control its defence or settlement, while allowing the responsible user a reasonable opportunity to provide relevant information. A user must not settle a claim in a way that admits liability for Tuskers without Tuskers' written agreement.

39. Governing law and legal disputes

These Terms, the Platform agreement and each matter between a user and Tuskers are governed by the laws of Sri Lanka, without applying a rule that would require the law of another jurisdiction.

Before beginning court proceedings against Tuskers, the user should send a written complaint to complaints@tuskers.lk, provide relevant evidence and allow a reasonable opportunity for a good-faith response. This requirement does not prevent urgent court relief, a time-sensitive regulatory complaint, a lawful chargeback or another remedy that cannot legally be restricted.

If a matter is not resolved, the competent courts of Sri Lanka have jurisdiction. To the extent permitted by law, the parties submit to those courts. A customer outside Sri Lanka may also have mandatory rights under the law of the customer's location that these Terms cannot exclude.

There is no mandatory arbitration clause. The customer and Provider remain responsible for resolving Service Contract claims between themselves, subject to Tuskers' limited administrative role over funds still held.

40. Changes to these Terms

Tuskers may update these Terms to reflect changes in law, Platform features, fees, payment arrangements, safety practices or business operations. The updated version will show a revised effective or last-updated date.

Where a change materially affects users, Tuskers will provide reasonable notice through the Platform, Account, email or another appropriate channel. Continued use after the change takes effect means the user accepts the updated Terms, except where applicable law requires a different form of agreement.

A confirmed Task is generally governed by the transaction information and Terms in force when its Offer and Advance Payment were accepted. Tuskers may apply an immediate change to an existing Task where reasonably required by law, safety, security, fraud prevention, payment-provider rules or to protect a user, while preserving accrued rights where required.

41. General legal terms

42. Contact Tuskers

Do not send passwords, OTPs, CVVs, full card details or unrequested identity-document copies by ordinary email. Tuskers may direct a user to a safer submission method where sensitive evidence is necessary.

43. Document information

Document owner:

Tuskers Digital Services (Private) Limited

Effective date:

4 August 2026

Last updated:

4 August 2026

Language:

English